The rancid smell in the room was unbearable!!! Such basic details like having coffee and tea in the room just seem forgotten!!! Also, the key cards were more trouble than they’re worth!!!

Spacious bathroom facilities

The hotel exceeded expectations with its spacious and clean rooms. However, the breakfast could use more variety, as options felt limited. While the staff were friendly, the bar service was lacking, often leaving guests waiting. Still, the location makes it quite convenient for exploring.

Just a prime choice for a weekend stopover in Bilbao with good value. The room was spacious and well-equipped for three people. Make sure to ask the staff for recommendations on places to visit nearby.

The hotel had a great central location, making it super easy to walk to the old town and the Guggenheim. The room was spacious, clean, and had a lovely terrace that I enjoyed during the evenings. Staff were friendly, and check-in was straightforward. I appreciated the nearby cafes for breakfast since the hotel’s option felt pricey at 16 euros per person. My main issue was the lack of tea and coffee facilities in the room, which I found quite inconvenient. The air conditioning didn’t work properly, leaving the room feeling stifling at times. Overall, a solid stay with some minor hiccups.

This place suits me perfectly. It offers good Wi-Fi, 24-hour reception, and a bar/lounge area. The staff even helped me retrieve my forgotten shower bag on my first stay. I highly recommend it for a comfortable city trip.

Nice location close to attractions. Breakfast area gets chaotic with not enough staff. Bicycle rental available. Rooms need better soundproofing.

I appreciated the hotel's elegant neoclassical facade and spacious common areas, which provided a welcoming atmosphere. The central location allowed for easy walking access to nearby attractions, making it convenient for a senior traveler like myself.

Improved accessibility features would enhance the experience.

Staff helped resolve parking issues quickly.

The room was spacious with a lovely terrace. We enjoyed easy access to the old town and the nearby Guggenheim Museum!

Felt cosy, no complaint.

The location is excellent, within walking distance of the train station and major attractions like the museum and Guggenheim. The Wi-Fi was reliable and the air conditioning functioned well, making our stay comfortable. However, having certain internet services blocked was frustrating, especially when trying to share experiences online. The bathroom layout was awkward, and the inconsistent hot water in the shower made things inconvenient. Overall, staff were friendly and the hotel maintained a clean environment.

wonderful location and friendly staff made our stay special

Great location, friendly atmosphere.

Had a great stay! The terrace for drinks was lovely and the breakfast churros were unforgettable. The room was spacious and well-maintained, minus the limited storage. Would stay again!